Protecting your brand from return abuse and fraud.
Leading brands, marketplaces, and retailers use Yofi to prevent return fraudsters, reduce tedious operational work, and unlock benefits for good customers.
Used by the world's leading companies
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Bad actors are draining brands of revenue, customer trust, and operational resources by exploiting vulnerabilities within their return policies. Yofi shuts them down.
Behind every return fraudster is a device or Unmasking Return Fraud with Digital Body Language
Using advanced telemetry data and signals allows Yofi to form a digital body language for individuals that analyzes every customer touch point and identify suspicious activity to catch more fraud and remove friction for good actors.
Bad actors in disguise as good customers.
From detecting fuzzed addresses and fake emails, Yofi uses customer clustering to identify connected customer accounts, suspicious behaviors, and social engineering to prevent bad actors attempting to mask their intentions and identity.
Distinguishing the difference between good and bad returns.
By analyzing return history, carrier data, and customer support interactions, Yofi identifies patterns to predict the likelihood of returns and detect return abuse. Through advanced insights and early alerting, we brands change their return policies and reject fraudulent return claims.
Ensure that the shipping label is for your warehouse.
Fraudsters manipulate return labels to redirect packages to random addresses near the original destination, bypassing traditional detection. Yofi uses advanced tracking and machine learning to identify these fake tracking ids and deceptive tactics designed to get the return lost.
It takes a village to prevent fraudsters
The Yofi Consortium, comprising over 1,600 merchants, creates a shared defense system against return fraudster. With a continuously update our Bad Actor Database to proactively alert businesses to detect and prevent suspicious activity early, while adaptive risk scoring evolves alongside fraudsters' changing strategies, ensuring robust and effective protection.
of Return Abuse Detected in 2024
of Returns are Abusive or Fraudulent
of Profits Lost Annual with Return Abuse
Yofi is built for your business.
Yofi enhances existing tools and workflows, allowing you to reduce time and boost profits.
Seamless Plug-and Play Integration
Yofi effortlessly integrates in any customer environment with over 25 prebuilt integrations.
Identify and Prevent Bad Actor Clusters
Yofi detects patterns in abuse networks, helping merchants prevent coordinated abuse and protect their business.
Nurture Relationships for High LTV Customers
By preventing bad actors, Yofi helps unlock seamless experiences for VIP and loyal customers, fostering stronger connections and maximizing lifetime value.
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Solving the challenges that other can't reach
Yofi Grows Klaviyo Order Place Rate by 323%
Yofi's bot prevention platform helped STASHED prioritize customers and improve CX.
Ready to Transform Your Business?
Schedule a demo today and see how Yofi can protect your business from abuse.
