Preventing Return Fraud & Enabling Personalized Return Policies
Yofi prevents return fraud and abuse by leveraging advanced risk models to identify suspicious behavior, while enabling personalized return policies that cater to individual customer profiles, ensuring a seamless and secure return process.
Eliminate Return Fraud and Abuse
Detect and block fraudulent returns and abuse, with the 2% of customers responsible for 20% of total returns, to protect your profitability and reduce losses.
Unlock VIP & Loyalty Benefits
Enhance customer retention by offering tailored benefits, like instant refunds or waiving return fees, to high-value customers based on their trust scores.
Reduce Customer Support Tickets
Reduce tedious support tickets about refunds through streamlining the process with enhanced refunds for trusted customers.
Get up and running with Yofi in 10 minutes!
Download Yofi
Select from 25 Prebuild Configurations.
Integrate within Return Management Platform
Natively integrates within your existing tool and process.
Stop Return Fraudsters
Real-time alerts to protect you from refunding fraudsters for items that never arrive, heavily worn, or claimed to be stolen.
How Yofi Works
Stop Refunding Fraudulent Returns
Yofi analyzes your returns and flags fraudulent returns requiring manual review before the refund is processed back to the fraudster.
Instant Alerts for your Customer Service and Operations Team
Real-time alerts within Slack and Yofi Portal when a suspicious return is identified for your review.
"Beyond the financials, the rise of bots and bad actors has a significant impact on day to day operations. By identifying 'true customers' prior to a transaction, we've decreased significant time spent on frivolous returns, fighting chargebacks and responding to customer service affording us an ability to be more agile in other areas of the business."
Prevent fraud at every customer touchpoint
Yofi captures more data across the entire customer lifecycle, from sign ups to logins and payments — we stop more fraud and protect your customers from scams.
Seamless Plug-and Play Integration
Yofi effortlessly integrates in any customer environment with over 25 prebuilt integrations.
Identify and Prevent Bad Actor Clusters
Yofi detects patterns in abuse networks, helping merchants prevent coordinated abuse and protect their business.
Nurture Relationships for High LTV Customers
By preventing bad actors, Yofi helps unlock seamless experiences for VIP and loyal customers, fostering stronger connections and maximizing lifetime value.
Solving the challenges that other can't reach
Yofi Grows Klaviyo Order Place Rate by 323%
Yofi's bot prevention platform helped STASHED prioritize customers and improve CX.
Ready to Transform Your Business?
Schedule a demo today and see how Yofi can protect your business from abuse.
Uncover Yofi’s Comprehensive Feature Set
Yofi offers a suite of features designed to combat various forms of abuse. Each tool is crafted to enhance security and protect your business.
Bots & Resellers
Detect bots and authorized resale activity, protecting your inventory, preserving margins, and ensuring your customers have the fair and seamless shopping experience.
Telemetry & Behavioral
Yofi uses advanced telemetry to analyze every customer interaction, detecting fraud, bots, and VIP customers with unmatched accuracy. We proactively protect your brand, reduce fraud, and enhance customer experience seamlessly.